Extra Credit Assignment

I waited on the line about one minute to place my special order. When I was called, I approached the cashier and asked for one hamburger with four pickles and a small French Fries with no salt. The Cashier looked at me in disbelief as if there is something wrong with me.
She called for the small hamburger with four pickles in Spanish (I understand little Spanish), and she went to fry her self a new batch of French Fries to fulfill my order. The burger was ready in about two minutes. The French Fries took about seven minutes since that she fired a fresh batch. She did everything herself in completing the French Fries order because somebody else might mixed up or put salt in it.
I paid for the items about after three minutes I placed the order. She did not give me receipt at all then. When she was handing me the tray (about ten minutes after I placed the order), I asked her for the receipt. She printed a receipt which did not say anything about pickles in the hamburger and salt in the French Fries. I think language barrier played a role in misunderstanding of how I wanted the receipt to look (the cashier spoke very little English). So I requested her to place four pickles under the hamburger and French Fries to say with no salt. Reluctantly, she printed another receipt which only mentioned 1 hamburger and 1 small French Fries w/o salt. She did not know how to place pickle on the receipt. As a result I asked her if the manager was there. The manager was in the counter taking others orders. The cashier told the manager about the whole situation.
The manager was a chubby Hispanic young man. He was kind of tensed and bad tempered. He goes that my request can’t be done (in harsh tone). I said, I know you gays can do this. So another staff (acted like manager) involved in the process. He is a calm and experienced middle age Hispanic man. He approached me and asked if I had asked the cashier for the receipt to show the four pickles and French Fries with no salt. I said, yes. He told something to the cashier in Spanish. After that he went on to prepare another receipt. He put one extra pickle under the hamburger and French Fries with no salt. Then I told him that I requested for four pickles, not one. He said that our system does not allow putting pickles four times. So, I nicely requested him to write down on the receipt that they put four pickles. He reluctantly wrote on the receipt that they put total three pickles, which was not what I asked for. However, I decided not to request again to write down four pickles. The whole process took about twelve minutes.
I would give 6 out of 10 the staff’s manufacturing, communications, coordination, and customer service processes because she didn’t even know how to place extra pickles in the computers. If I were brought in as a consultant to McDonald’s to help them improve their efficiency, I would recommend the managers to train the entire cashiers how to place special orders, to listen carefully what the customers’ requests, and to be on the customers’ side when a mistake occur by a staff member.